Pharmaceutical Warehouse And Policy Making

Policy making is crucial in any given organization. Itin the company stores beyond 10 days. This is to
represents the dos and don'ts of any seriousavail space.
organization. Where there is no policy, anything goes7. Except otherwise stated, delivery of PROMO
and such organization is prone to varieties ofITEMS/MATERIALS and other items shall be sent to
problems which may hamper the growth of thethe AREA MANAGER, who on receipt of these items
organization. Policies are meant to be decisions madewill distribute them within his/her area.
by/for the store or warehouse to ensure reliability,8. Any invoice brought to the store beyond 4.00pm
effectiveness and efficiency and they are expectedfor delivery of stocks to a REP or REPs outside the
to be pursued in utmost good faith and with highHeadquarters' vicinity shall be delayed to the following
sense of equity. The policies are not meant to createday. However, stocks to be delivered through flight
bottleneck in the system but to ensure that thecan still be moved, but not beyond 5.00pm
store serves its customers better.9. No dispatch shall be made from the store on
Thus, in a pharmaceutical company, policies need toWeekends.
be put in place to ensure smooth running of such10. We advise/strongly recommend that refrigerated
organization. Let's take a look at some of the policy Iice packed products or very urgent, less bulky
applied where I worked as a store/warehouseproducts (to be received by a REP or Area Manager
manager.in less than 6hours) be sent through flight. There
This policies may cover such areas like GOODScould be arrangement on flight charges.
DELIVERY POLICIES, GOODS RETURN POLICIESGOODS/STOCKS RETURN POLICY
AND ADMINISTRATIVE POLICIES.These policies guide the store in respect to return
Let's take a look at each of them and what be thestocks.o EXPIRED goods/stocks are not acceptable
likely policies.to the store. DON'T RETURN EXPIRED DRUGS!o No
GOODS/STOCKS DELIVERY POLICIESgoods/stocks will be accepted as returns if not
1. Except otherwise provided for (improvise), ONLYaccompanied with a RETURN NOTE specifying the
stocks available in store shall be delivered/sent toquantity returned and at what price. Better still; a
you. Thus, it is strongly advisable or recommendedcopy of the invoice should be attached to the return
that you call store to know what and what arenote.o No goods/stocks will be accepted or attended
available at any point in time before placing yourto by the store if the Head, Sales and Marketing
order and the quantity needed.(HSM), does not append his signature on such return
2. On receipt of stocks at your end, the storegoods note. It is only this condition that validates any
SHOULD be notified of the number of cartonsreturn goods. For REPs outside the Headquarters'
received and the condition(s) of the said stocks. Thisvicinity, the HSM must have been informed, and his
is to enable store update its records and monitorconsent sought in respect of the return goods such
stocks effectively. The store could, however, at will,that when the store manager presents the note on
call any REP to know if the stocks sent have beenREP's behalf, he would acknowledge it and sign it.o
received. Refusal to notify the store after 3 or 4No goods/stocks will be ACCEPTED if they have
days you have been notified of the stocks sentbeen rough-handled (having dirty/squeezed packets,
automatically means you have received the stocksbroken vials, etc).o Refrigerated stocks MUST be
and any complaint(s) or liability (ies) thereafter shouldreturned with ice pack and in an ice pack box.o Any
be forwarded directly to the store manager. In thisstock dumped at the office/store environment, in
case, the store is NOT liable and will not be heldthe name of RETURN GOODS without proper
accountable.documentation SHALL be at the owner's risk.
3. REPs are expected to pick their stocks at theADMINISTRATIVE POLICIESo All ice pack and ice
courier unit or at the AIRPORT (as the case maypack boxes should be returned to the store. This is
be). The store SHALL be at liberty for any DAMAGEto enable us serve you better.o All complaints should
done to stocks, THEFT or LOST of stocks due tobe sent ONLY by TEXT MESSAGES to the Store
long time of abandonment at the courier unit. SuchManager. This is to enhance proper documentation,
stocks SHALL not be returnable.efficient information handling and passing of
4. For stocks sent through courier, you will be calledinformation or complaints to the appropriate person
when your stocks get to their final destination i.e.or authority.o Call us to know what we have in store
your area, town or city, as the case may be.before placing an order or better still we could send
However, we strongly advise that you giveyou an email on the quantity of stock you demanded
24-48hours between when the store notifies you offor.o Only what we have in store would be invoiced
your stocks leaving the store and when you go toand sent to you, unavailable stock in your order
the park or port to pick your stocks. This is to avoidwould be removed. Thus, get to know what we
the incessant complaints of 'I haven't got my stock'.have in store.
YOU SHALL BE CALLED BY THE TRANSPORTINGThese policies are just templates or guide upon which
FIRM WHEN YOUR STOCKS GET THERE.you can build your own depending on the situation of
5. No delivery shall be made of a REP's stocks toyour firm and how you want to run your store/
another REP following verbally expression, but suchwarehouse. These policies are not all encompassing,
should be made in writing and signed.but the knowledge of what is expected as provided
6. For BULK SUPPLY, REPs, Area Managers orhere could be of immense use. GET YOUR STORE
Product Managers, will not be permitted, not matterWAREHOUSE POLICIES IN PLACE TODAY!
the condition(s) given, to STOCK/LEAVE their goods